Privacy Policy

1. Introduction

Welcome to Heatflam ("we," "our," or "us"). Heatflam is the brand name operated by Shanghai Yan Controlled Industrial Technology Co., Ltd.. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our industrial combustion products and services. By accessing our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products (such as Industrial Burners, Combustion Systems, or Fuel Trains), when you participate in activities on the website, or otherwise when you contact us. This includes:

• Name, company name, and job title.
• Contact information (email address, phone number, WhatsApp ID).
• Physical business address for shipping and billing.
• Project specifications and technical requirements.

2.2 Automatically Collected Information

When you visit our website, our servers automatically collect certain information, including your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

• Service Delivery: To process orders, arrange global shipping, and deliver customized combustion solutions and skid-mounted systems.
• Communication: To respond to your inquiries regarding our burners, engineering consultancy, or technical support services.
• Improvement: To analyze usage trends and improve our website and product offerings.
• Marketing: To send you technical updates, newsletters, or information about new products (e.g., Low NOx Burners) that may interest your business. You can opt-out at any time.
• Compliance: To comply with applicable legal requirements, such as export regulations and industry standards (ISO 9001).

4. Disclosure of Your Information

We do not sell, trade, or rent your personal identification information to others. We may share information with third parties only in the following situations:

• Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, conducting our business (e.g., logistics partners for global delivery), or serving our users, so long as those parties agree to keep this information confidential.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Third-Party Websites

The website may contain links to third-party websites and applications of interest (e.g., partners like Honeywell or Siemens). Once you have used these links to leave our site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to request access to your personal data.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data.
• The right to object to the processing of your data.

To exercise any of these rights, please contact us using the contact information provided below.